Complaint Handling Policy
The Securities and Exchange Commission has directed that we share our Compliant handling policy with the public.
To download the policy, Click Here.
A Complaint in this Policy shall be deemed to mean any written statement of a client or any person acting on behalf of a client, Shareholder or other stakeholder alleging a grievance involving the conduct, business or affairs of the Company or any employee, representative, officer, director or advisor of the Company.
A Complaint could also be deemed to mean a verbal expression of dissatisfaction by a client, Shareholder, Stakeholder or officer of the Company relating to conduct, affairs or services provided by the Company.
Complaint could be lodged in the following ways:
1. Through completion of a COMPLAINT FEEDBACK FORM.
2. By mail addressed and delivered to –
The Managing Director,
Regency Alliance Insurance Plc.
Regency Place, 2, Ebun Street,
Victoria Island, Lagos State,
3. Through email
4. By Telephone: +234.805.349.9073 – 74