Complaint Handling Policy

The Securities and Exchange Commission has directed that we share our Compliant handling policy with the public.

To download the policy, Click Here.

A Complaint in this Policy shall be deemed to mean any written statement of a client or any person acting on behalf of a client, Shareholder or other stakeholder alleging a grievance involving the conduct, business or affairs of the Company or any employee, representative, officer, director or advisor of the Company.

A Complaint could also be deemed to mean a verbal expression of dissatisfaction by a client, Shareholder, Stakeholder or officer of the Company relating to conduct, affairs or services provided by the Company.

Complaint could be lodged in the following ways:

1. Through completion of a COMPLAINT FEEDBACK FORM.


2. By mail addressed and delivered to –

The Managing Director,

Regency Alliance Insurance Plc.

Regency Place, 2, Ebun Street,

Gbagada Expressway,

P.O.Box 70333,

Victoria Island, Lagos State,



3. Through email




4. By Telephone: +234.805.349.9073 – 74